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Returns Policy
» WHAT PAYMENT METHODS DO YOU ACCEPT?
» WHAT IS YOUR RETURN POLICY?
» WHAT SHIPPING METHODS CAN I CHOOSE?
» WHAT IS FREESHIPPING.COM?
» WHAT IS THE FREE SHIPPING OFFER?
» HOW DO I GET CASH-BACK ON THE CRAFTERSNET.COM PURCHASE I MADE THE DAY I JOINED?
» HOW MAY I CONTACT FREESHIPPING.COM?
» HOW MUCH DOES THE FREESHIPPING.COM SERVICE COST?
» HOW ARE FREESHIPPING.COM AND CRAFTERSNET.COM RELATED?
» IS SHOPPING ONLINE SAFE?
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| WHAT PAYMENT METHODS DO YOU ACCEPT? | | Visa, Master Card, Discover, American Express and PayPal Payments are happily accepted. Choose your payment method during our secure checkout process. Sorry, we do not take personal checks. | | WHAT IS YOUR RETURN POLICY? | | All sales are guaranteed to be without defect! If not satisfied, buyer may return item within 30 days of purchase for refund of purchase price minus shipping. Return shipping is the responsibility of the buyer and is not reimbursable. | | WHAT SHIPPING METHODS CAN I CHOOSE? | | DOMESTIC SHIPPING (USA)
Orders ship within 48 hours after order processing.
Customers view real-time shipping rates based on automatically calculated
actual package weight and choose their desired shipping method during
checkout.
We offer the following shipping methods:
- ECONOMY RATE - For package weight under 13 ounces.
- PRIORITY MAIL - For package weight under 1 pound.
- FED EX GROUND - For package weight over 1 pound. Insurance is
already included - see highlighted note below about insurance. (NOTE: FedEx rates are actual, not retail, thus these rates will be lower than those listed on Fed Ex web site. ALSO, if you are a business, please let us know since Fed Ex rates are lower for business to business shipping. Home Deliveries incur a $1.75 delivery charge by Fed Ex which is automatically included in their quoted rate.)
- RUSH OR ALTERNATE CARRIER - For faster shipping or alternate shipping carrier, please call our office for a quote.
INTERNATIONAL SHIPPING
- AIRMAIL LETTER POST - For package weight under 13 ounces. (No tracking is available with this method so insurance is included in the cost of your shipping.)
- FLAT RATE GLOBAL PRIORITY - For package weight under 4 pounds. (No tracking is available with this method so insurance is included in the cost of your shipping.)
- EXPRESS INTERNATIONAL SERVICE - Tracking is included with this shipping method. Insurance is included.
NOTE: The customer is responsible for any taxes, customs, and charges levied by their country.
Handling & Insurance
Minimal Shipping & Handling charges are automatically included in customer
totals. These are based on weight and primarily cover packaging materials.
UPDATE:
INSURANCE is optional but highly suggested for Domestic US packages!
INTERNATIONAL orders will have insurance added automatically in shipping
price.
Once your package leaves our warehouse, the shipping carrier is entrusted with responsibility of the safe delivery of your package, and although they do their best to fulfill their obligation to you, loss or damage can occur. Since the delivery of your parcel is out of our hands once shipped, we will not be held responsible for lost or damaged goods. Although in our experience loss or damage is unlikely, we think the small nominal insurance fee would be a good investment.
Please understand we are
NOT able to replace or refund damaged or lost items if you
do not add insurance to your order. FedEx will automatically cover your
purchases up to $100. Over this amount they add $1.00 per $100 to their
shipping price. ~CN Customer Service | | WHAT IS FREESHIPPING.COM? | | FreeShipping.com is a members-only online shopping service which offers its members access to benefits such as free shipping rebates, price protection for online purchases, free extended warranties, online coupons and much more. | | WHAT IS THE FREE SHIPPING OFFER? | | Craftersnet.com customers are offered an introductory rebate on their current shipping charge of up to $10.00. Once an active member, the customer can also take advantage of free shipping rebates on future Craftersnet.com orders and orders at over 1,000 other online merchants. | | HOW DO I GET CASH-BACK ON THE CRAFTERSNET.COM PURCHASE I MADE THE DAY I JOINED? | | When you sign up with FreeShipping.com, youâll receive information on your bonus rebates in your âwelcomeâ e-mail along with instructions on claiming the initial rebate. If you have any other questions, just e-mail customercare@freeshipping.com. | | HOW MAY I CONTACT FREESHIPPING.COM? | | The fastest way to reach FreeShipping.com is via their e-mail address at customercare@freeshipping.com. All questions are answered within 24 hours (usually much sooner). For billing inquiries only, you may call 800-869-5597 for live assistance. | | HOW MUCH DOES THE FREESHIPPING.COM SERVICE COST? | | New members are given a free 30-day trial, after which the cost of the membership is just $5.99 per month, billed once on an annual basis of $71.88. Members may cancel at any time during the free trial or any time after the trail has ended, in which case they will receive a pro-rated refund (to the day). | | HOW ARE FREESHIPPING.COM AND CRAFTERSNET.COM RELATED? | | FreeShipping.com is a partner of Craftersnet.com and is a gateway to great offers! Craftersnet.com simply introduces FreeShipping.com'Âs offer to its customers.
IMPORTANT: Craftersnet.com does not share any customer information or credit card data with FreeShipping.com. Any personal information that FreeShipping.com collects has been provided exclusively by you, the customer, when you signed-up. | | IS SHOPPING ONLINE SAFE? | | This site is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, and Discover.
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